Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01258 423228.
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Adaptiv Sports Ltd. a company registered in England and Wales under number 13293263 whose registered office is at 7-8 Church St, Wimborne, Dorset, BH21 1JH with email address email@example.com; telephone number 01258 423228 (the Supplier or us or we).
These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods;
Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
Goods means any goods that we supply to you, of the number and description as set out in the Order;
Order means the Customer’s order for the Goods from the Supplier as set out in the Customer’s order or in the Customer’s written acceptance of the Supplier’s quotation.
The description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.
In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.
Basis of Sale
The description of the Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Goods.
When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or if earlier, the Supplier’s delivery of the Goods to the Customer.
Any quotation is subject to change at any time due to currency fluctuations.
No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
Price and Payment
The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
Payment for Goods must be made at least 1 day in advance of delivery. You must pay in cash or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
We will deliver the Goods to the Delivery Location by the time or within the period agreed, or failing any agreement, without undue delay and, in any event, not more than 60 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on time was essential; or
after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the Goods will:
be of satisfactory quality
be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
conform to their description.
It is not a failure to conform if the failure has its origin in your materials.
We will provide the following after-sales service: Depending on item after-sales service is available.
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control:
the party will advise the other party as soon as reasonably practicable; and
the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery.
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
For the purposes of these Terms and Conditions:
‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
‘GDPR’ means the UK General Data Protection Regulation.
‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing the Goods to you.
Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
we will only Process Personal Data for the purposes identified;
we will respect your rights in relation to your Personal Data; and
we will implement technical and organisational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can email: firstname.lastname@example.org.
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession).
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us directly. We will aim to respond with an appropriate solution within 5 days.
Effective date: May 15, 2021
Adaptiv Sports Ltd (“us”, “we”, or “our”) operates the
https://adaptivsports.co.uk/ website (the “Service”).
This page informs you of our policies regarding the collection, use, and
disclosure of personal data when you use our Service and the choices you have
associated with that data.
We use your data to provide and improve the Service. By using the Service, you
agree to the collection and use of information in accordance with this policy.
Policy have the same meanings as in our Terms and Conditions, accessible from
Service is the https://adaptivsports.co.uk/ website operated by Adaptiv Sports Ltd
* Personal Data
Personal Data means data about a living individual who can be identified
from those data (or from those and other information either in our
possession or likely to come into our possession).
* Usage Data
Usage Data is data collected automatically either generated by the use of
the Service or from the Service infrastructure itself (for example, the
duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device).
* Data Controller
Data Controller means the natural or legal person who (either alone or
jointly or in common with other persons) determines the purposes for which
and the manner in which any personal information are, or are to be processed.
* Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who
processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process
your data more effectively.
* Data Subject (or User)
Data Subject is any living individual who is using our Service and is the
subject of Personal Data.
Information Collection And Use
We collect several different types of information for various purposes to
provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you
(“Personal Data”). Personally identifiable information may include, but is not
* Email address
* First name and last name
* Phone number
* Address, State, Province, ZIP/Postal code, City
* Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or
promotional materials and other information that may be of interest to you.
You may opt out of receiving any, or all, of these communications from us by
following the unsubscribe link or instructions provided in any email we send.
We may also collect information how the Service is accessed and used (“Usage
Data”). This Usage Data may include information such as your computer’s
Internet Protocol address (e.g. IP address), browser type, browser version,
the pages of our Service that you visit, the time and date of your visit, the
time spent on those pages, unique device identifiers and other diagnostic
Tracking & Cookies Data
Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored
on your device. Tracking technologies also used are beacons, tags, and scripts
to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.
Examples of Cookies we use:
* Session Cookies. We use Session Cookies to operate our Service.
* Preference Cookies. We use Preference Cookies to remember your preferences
and various settings.
* Security Cookies. We use Security Cookies for security purposes.
Use of Data
Adaptiv Sports Ltd uses the collected data for various
* To provide and maintain our Service
* To notify you about changes to our Service
* To allow you to participate in interactive features of our Service when
you choose to do so
* To provide customer support
* To gather analysis or valuable information so that we can improve our Service
* To monitor the usage of our Service
* To detect, prevent and address technical issues
* To provide you with news, special offers and general information about
other goods, services and events which we offer that are similar to those
that you have already purchased or enquired about unless you have opted
not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection
If you are from the European Economic Area (EEA), Adaptiv Sports Ltd legal basis
depends on the Personal Data we collect and the specific context in which we collect it.
Adaptiv Sports Ltd may process your Personal Data because:
* We need to perform a contract with you
* You have given us permission to do so
* The processing is in our legitimate interests and it’s not overridden by your rights
* For payment processing purposes
* To comply with the law
Retention of Data
Adaptiv Sports Ltd will retain your Personal Data only
We will retain and use your Personal Data to the extent necessary to comply
with our legal obligations (for example, if we are required to retain your
data to comply with applicable laws), resolve disputes, and enforce our legal
agreements and policies.
Adaptiv Sports Ltd will also retain Usage Data for
internal analysis purposes. Usage Data is generally retained for a shorter
period of time, except when this data is used to strengthen the security or to
improve the functionality of our Service, or we are legally obligated to
retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ than
those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to
us, please note that we transfer the data, including Personal Data, to United
Kingdom and process it there.
information represents your agreement to that transfer.
Adaptiv Sports Ltd will take all steps reasonably
necessary to ensure that your data is treated securely and in accordance with
an organization or a country unless there are adequate controls in place
including the security of your data and other personal information.
Disclosure Of Data
Adaptiv Sports Ltd may disclose your Personal Data in
the good faith belief that such action is necessary to:
* To comply with a legal obligation
* To protect and defend the rights or property of Adaptiv Sports Ltd
* To prevent or investigate possible wrongdoing in connection with the
* To protect the personal safety of users of the Service or the public
* To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage is 100%
secure. While we strive to use commercially acceptable means to protect your
Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain
data protection rights. Adaptiv Sports Ltd aims to take
reasonable steps to allow you to correct, amend, delete, or limit the use of
your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you
want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
* The right to access, update or to delete the information we have on you.
Whenever made possible, you can access, update or request deletion of your
Personal Data directly within your account settings section. If you are
unable to perform these actions yourself, please contact us to assist you.
* The right of rectification. You have the right to have your information
rectified if that information is inaccurate or incomplete.
* The right to object. You have the right to object to our processing of
your Personal Data.
* The right of restriction. You have the right to request that we restrict
the processing of your personal information.
* The right to data portability. You have the right to be provided with a
copy of the information we have on you in a structured, machine-readable
and commonly used format.
* The right to withdraw consent. You also have the right to withdraw your
consent at any time where Adaptiv Sports Ltd relied
on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to
You have the right to complain to a Data Protection Authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service
(“Service Providers”), to provide the Service on our behalf, to perform
Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other
We may use third-party Service Providers to monitor and analyze the use of our
* Google Analytics
Google Analytics is a web analytics service offered by Google that tracks
and reports website traffic. Google uses the data collected to track and
monitor the use of our Service. This data is shared with other Google
services. Google may use the collected data to contextualize and
personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to
Google Analytics by installing the Google Analytics opt-out browser add-
analytics.js, and dc.js) from sharing information with Google Analytics
about visits activity.
For more information on the privacy practices of Google, please visit the
Google Privacy & Terms web page:
Adaptiv Sports Ltd may use remarketing services to
advertise on third party websites to you after you visited our Service. We and
your past visits to our Service.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by
visiting this page: <https://www.facebook.com/help/164968693837950>
To opt-out from Facebook’s interest-based ads follow these instructions
from Facebook: <https://www.facebook.com/help/568137493302217>
Facebook adheres to the Self-Regulatory Principles for Online Behavioral
Advertising established by the Digital Advertising Alliance. You can also
opt-out from Facebook and other participating companies through the
Digital Advertising Alliance in the USA
<http://www.aboutads.info/choices/>, the Digital Advertising Alliance of
Canada in Canada <http://youradchoices.ca/> or the European Interactive
Digital Advertising Alliance in Europe <http://www.youronlinechoices.eu/>,
or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit
Facebook’s Data Policy: <https://www.facebook.com/privacy/explanation>
We may provide paid products and/or services within the Service. In that case,
we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is
provided directly to our third-party payment processors whose use of your
processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa,
Mastercard, American Express and Discover. PCI-DSS requirements help ensure
the secure handling of payment information.
The payment processors we work with are:
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If
you click on a third party link, you will be directed to that third party’s
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.
Only in one occasion will we store data of an individual under 18, which would be to satisfy HMRC’s VAT relief requirement – in which case this will be stored in a secure location.
For all other aspects our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone
under the age of 18. If you are a parent or guardian and you are aware that
your Children has provided us with Personal Data, please contact us. If we
become aware that we have collected Personal Data from children without
verification of parental consent, we take steps to remove that information
from our servers.
We will let you know via email and/or a prominent notice on our Service, prior
to the change becoming effective and update the “effective date” at the top of
Vulnerable Customer Policy
We understand that some of our customers may have additional needs or be in circumstances that make them more vulnerable. We are committed to providing a safe, inclusive, and supportive online shopping experience for all our customers.
Identifying Vulnerable Customers
Vulnerabilities can take many forms. Here are some examples of situations that might indicate a customer needs additional support:
- Physical or Mental Health Conditions: Disabilities, long-term illness, or mental health difficulties.
- Cognitive Impairments: These might make it harder to understand complex information or make decisions.
- Life Circumstances: Such as bereavement, financial hardship, or being a victim of abuse.
- Age: Both the very young and elderly can have needs that make online shopping more challenging.
- Digital Literacy: Limited experience with the internet or difficulty navigating websites.
How We Support Vulnerable Customers
- Clear and Accessible Website: We strive to make our website easy to understand and navigate, using plain language and providing clear instructions.
- Flexible Contact Options: Customers can reach us by phone – 01258 423228, email – email@example.com or online FORM to suit their preferences.
- Trained Staff: Our team receives training on recognizing signs of vulnerability and providing tailored assistance.
- Additional Time and Support: We are willing to spend extra time helping customers understand product information, complete the purchase process, or address any challenges they encounter.
- Privacy and Discretion: We handle all customer information sensitively and respect the privacy of those who disclose vulnerabilities.
If you, or someone you know, needs additional support while using our website, please contact us HERE. We are here to assist.
We welcome suggestions on how we can improve our services for vulnerable customers. Please share your feedback via firstname.lastname@example.org.
- Partnerships: Consider partnering with charities or organizations that support people with specific vulnerabilities. They can provide insights and guidance.
- Staff Training: Regular training on vulnerability awareness is crucial for your customer-facing staff.
- Review: Update your policy as needed in response to customer feedback and evolving best practices.
Refunds & Returns under the Consumer Rights Act 2015
1. Returns and Refunds Timeframe:
• You may return most items for a refund within 30 days of the purchase date.
• To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.
2. Proof of Purchase:
• To complete your return, we require a receipt or proof of purchase.
• Please retain your receipt as proof of purchase.
3. Refund Process:
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
• Custom order items are exempt from being cancelled, returned or refunded.
• Custom order items include personalised products or items that were specially ordered based on your specific requirements or specifications.
5. Return Shipping:
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Restocking Fees:
• We reserve the right to charge a restocking fee for returned items, especially if the item has been opened or used.
7. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
8. Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team.
By making a purchase with us, you agree to abide by the terms and conditions outlined in this refund policy.
Our Commitment to You
At Adaptiv Sports, we value your feedback and take any complaints seriously. We aim to resolve all issues promptly, fairly, and efficiently. If you are not satisfied with our service, products, or any aspect of your experience, please let us know so we can work to put things right.
How to Make a Complaint
You can submit a complaint in the following ways:
- Contact Form: HERE
- Email: Info@adaptiv-sports.co.uk
- Phone: 01258 423228
- Your name and contact details
- Your order number (if applicable)
- A clear description of your complaint
- How you would like us to resolve the situation
What Happens Next
- Acknowledgment: We will acknowledge receipt of your complaint within [specify timeframe, e.g., 2 business days].
- Investigation: We will investigate your complaint thoroughly. This may involve contacting you for more information.
- Response: We aim to provide a full response to your complaint within [specify a realistic timeframe, e.g., 10 business days]. If our investigation takes longer, we will keep you updated.
- Resolution: We will offer a solution we believe to be fair and appropriate, which might include a refund, replacement, apology, or explanation.
Improving Our Service
We use feedback from complaints to review and improve our policies and procedures. Your input helps us provide a better experience for all customers.
For any questions regarding our Complaints Policy, please contact us at email@example.com